(FAQ) Frequently Asked Questions

  • Will my Drive-line reach? Does it matter which side my drive-line is on?

    On all vests there are controller pockets on each side to accommodate either side drive-line.
    On shirts sized small through XL, the controller pocket is located in the center as low as possible. On 2X and 3X we move the controller pocket to the side where your drive-line originates.​

  • When will I receive my order?

    Allow two weeks for delivery as each one is individually made.

  • How do I feed my batteries and controller into the shirt or vest?

    All of our products are made so there is no need to disconnect anything. Both batteries and controller easily drop into the top of pockets. Allow your drive-line to come under your shirt, then drop the controller and batteries into their respective pockets.

  • Do you make custom sizes?

    There is separate drop down size options for the 2x and 3x. Sizes larger than that just click on the box custom and then enter in your waist measurement. We will add 5″ to your size to allow for the LVAD. We commonly make sizes up to 60″, although larger is not a problem. It is helpful to know your height. If you still have questions email us directly at lvadgear@live.com

  • How do you wash Shirts, Tanks and Sleeping Belts?

    Machine wash cold.
    Do not bleach.
    Tumble Dry Low Heat.
    Do not iron.
    Do not dry clean.

  • How do you wash Vests?

    Machine wash warm with similar colors.
    Tumble Dry Low Heat.
    Do not dry clean.
    You can iron.

    How to clean Leather Vests?

    Leather Garments must be cleaned by professionals specializing in leather care.

  • How do you get VELCRO® to stick again?

    Clean them with a firm toothbrush. Brushing them with a toothbrush is one of the quickest and easiest ways to revitalize VELCRO® Brand fasteners – plus, you’ll probably already have a spare one in the bathroom cupboard! Lay the hook and loop fasteners flat and then brush them with short, hard strokes to remove any debris.

  • John

    What are the sizes available?

    • Brent

      small through 3x. We plan to offer a 4x soon.

  • John Market

    What are the sizes avail?

  • Stefane Catlett (verified owner)

    If the belt does not work is it returnable?

    • julie

      Yes, it is returnable.

  • David McGregor (verified owner)

    does your product allow for a left side drive line ?

    • Brent

      The back pack is made to accommodate either side driveline. There are two separate backpacks for HeartMate or HeartWare.

  • Claudio Fanni

    Dear Shop
    I have a question.
    My fhather have a Lvad Heartmate III.
    Can I have a measures of your t-shirt for my correct buy by your web site?
    I mean the chest and length measurements for each size.
    Thanks, Claudio Fanni

    • Brent

      If your on the website and click on the HeartMate shirt photo, the size chart will come up. Here are the sizes for your convenience.
      sm 30-32
      med 34-36
      lg 38-40
      xl 42-44
      2x 46-48
      3x 50-52

  • Neal Johnson

    Question please – in your illustration of the HEARTMATE shirt it spear that the control line is much longer than mine, given the anchor and all. Is there a minimum length of the control line necessary for the practical use of your shirt? Thanks.

    • Brent

      In surveying people we found most people have a minimum of 18″ of driveline. So all our products are made to accommodate 18″ of driveline. On the 2x and 3x sizes we move the controller pocket to the side with the driveline, so there is enough to reach the pocket. It is pretty rare someone doesn’t have enough driveline to reach the pocket.

  • ARDEN T

    Are you going to design a mesh vest for the Heartware LVADs?

    • Brent

      We have made many designs of the vest for HeartWare LVAD’s, but none of them worked. So far the best solution is the regular vest and the controller pack pack we sell separately. That is our original design the Physical and Occupational Therapists helped design. It distributes the weight more evenly between the waist and the shoulders, greatly reducing body fatigue.

  • Kiymet Shadi

    Hi, is this product suitable for heartware machine?

    • Brent

      The vest is designed to carry the batteries, but you will need the separate controller pack to carry your controller. The elastic shoulder straps will absorb your battery weight and the controller weight will be on your waist. It is on of the most comfortable ways to carry an LVAD.

  • Jeanette Lanksbury (verified owner)

    I am purchasing this shirt for my brother and am not sure which option to choose for the drive line placement. Please explain.

    • Brent

      Hi Jeanette, If the size is xl or smaller it doesn’t matter which side the Driveline exits his body. On the 2x and 3x we move the controller pocket closer to where the driveline exits the body. Sometimes people don’t have enough driveline to reach the center of the shirt in these sizes. Hope your brother is doing well.
      Brent

  • Connie Walker

    Brad do the new woman’s vests fit heartware vads?

    • Brent

      The batteries for the HeartWare will fit in the vest pockets, but you will need to purchase the separate controller waist pack for HeartWare.

  • Jesse Williams

    Where do the batteries go…do you have special battery clip on or snap on carriers that attach to this Hearts are Controller Pack ?

    • Brent (verified owner)

      The controller pack we make is only to hold the controller when wearing one of our vests. The vests have pockets for batteries and cover all the cables for safety and appearance. The controller pack puts the controller weight on the waist, while the vests distribute the battery weight on the shoulders. This system of weight distribution along with the elastic shoulder straps reduces fatigue on the body.

  • Henry Witten

    Your return policy?
    I’m six foot one inch tall and weigh 185 pounds. Can you help me with sizing?
    Does the purchase of just the vest give me all I need to carry two batteries and the
    controller?
    I have the Heartmate III system.

    • Brent

      Hi Henry, our return policy is simple if you dont like it ship it back for a refund or exchange it for something else.
      All our vests are made with pockets for HeartMate 2 or 3 controllers on both sides and 2 battery pockets.

  • Kaydonovan (verified owner)

    What size in inches is small in belt

    • Brent (verified owner)

      The controller belts go out to 40″ max in a small. They are best suited for 38″ or smaller waist.

  • SUE

    I have LVAD HEARTMATE 3. CAN IT BE USED WITH THIS SHIRT?

    • Brent

      Hi Sue
      The HeartMate shirts fit either the HeartMate 2 or 3. Thanks for asking
      Brent

  • Evan saylor

    Is this a modified concealed weapon please?

    • Brent

      Hi Evan
      Some are modified concealed weapon shirts, others are made by our team. It depends on the size. They all work and function the same being made or reconstructed just for LVAD’s. They also have a 100% guarentee, if you dont like the way it fits or wears, send it back for an exchange or refund.
      Brent

  • Kay donovan (verified owner)

    What size waist is small and medium

    • Brent (verified owner)

      The sizing has changed on these and we no longer have 6 different sizes. We now do a small/Medium which is the one at 40″.

  • Linda Ribble

    Is the mesh vest returnable if it doesn’t fit the way he wants it to?

    • Brent

      Hi Linda, all our items are returnable for exchange or refund. We have a 15 day return policy and there could be a $10 cleaning charge if it’s been used extensively.

  • Evan

    Will the shoulder bag work with a heart ware LVAD?

    • Brent

      The newly redesigned shoulder bag works with either type LVAD (HeartWare or HeartMate). It is currently only shown in Black, but we also have a Khaki color and two new ladies rose patterns. All are in stock, just not shown. If your interested in one of the item not shown, please contact me on the contact us page.
      Brent

  • Thomas Williams

    I am wanting to order the leather vest, but am curious as to sizing. I believe I need an XL, but a lot of times how things are sized variates. If I order an XL what do I do if it does not fit right? Can it be returned for another size? Thank you.

    • Brent

      Hi Thomas
      Size exchanges are free, quick and easy. The Leather vests run very true to normal size, but exchanges are no problem.
      Brent

  • Nilsa Goldstein

    Are these shirts for male and female alike or do you have female shirts cause these look like men t shirts

  • Martin Goers

    I had my heart mate 3 surgery 3 weeks ago and I’m looking for lvad shirts, the problem I’m having is I wear 3x so I’m looking for a 4x since you say they run small. Any help or ideas would be great

    • Brent

      Hello Martin,
      Thanks for asking, unfortunately the 3xlarge is the largest size we have for the heart mate 3 at this point. We may be expanding the line in the future in which case it may suit your needs better. You might try the 3xlarge size and see how it fits you. If it is not to your liking/ or fit we can refund your purchase. Please let me know if I can be of further assistance.
      Respectfully,
      Brent

  • John thomas

    Concerned that the exposed driveline could catch on something. OTherwise looks good.

    • Brent

      Hi John, the driveline is exposed a little when using the backpack for your LVAD in use. It was originally designed for carrying the spare equipment, but many people started using it for their “active” LVAD. Please check out the vests which hold everything inside, or the shirts which are meant to be worn as a undershirt and hold everything.

  • 2 Replies to “FAQ”

    1. I’m in MSP and would like to visit your store. Talked to Brent last week I have a heart mate 3. Are you going to be working today Monday?

      1. Hi Bob, sorry I didn’t see your message earlier. We are open some hours every day. We will work around your schedule, so just tell me when it is convenient for you. Brent

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