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Returns and Exchanges
Wrong size?
At the LVAD Gear company the Health and wellbeing of our customers, associates, and our community is our top priority. Due to the current COVID-19 pandemic our product returns take about a week to process.
Most of our staff and all of our customers have compromised immune systems, so we are taking steps to eliminate your risk. You can feel confident in ordering from LVAD Gear knowing your product was manufactured and packaged in a method to ensure your safety.
Send an email to lvadgear@live.com and let us know what you’re sending back and what size you need. Send the one you have back, and as soon as we receive it, we will send the replacement out at no charge. You pay only the shipping to send it back to us.
Please send to: LVAD Gear; PO Box 368, Menomonie, WI 54751.
All Other exchanges
Please email us atlvadgear@live.comand tell us what you want to accomplish. If there is an upcharge or refund due we will get it done promptly when we receive the product due back to us.
Returns
If you find the product just doesn’t work for you, please email us and tell us why so we can make improvements for the future. lvadgear@live.com. Package the product nicely and send it back to: LVAD Gear; PO Box 368, Menomonie, WI 54751.
When we receive your package, we will inspect it for damages. Damaged products will not be refunded.
You will be refunded the cost of your product plus the tax charged, less the cleaning fee. Freight is not refunded.
Let customers speak for us
from 114 reviewsI've used and enjoyed your other vests for almost 5 years and this quilted one is no exception. Very comfortable and weight of batteries distributed wider. A great idea. Thank you for providing great accessories for the lvad patient!
![Ladies Black Quilted Vest for LVAD's](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/front-Vest.fw_-1-5_250x250.png?v=1718447155)
He doesn’t like the placement of the controller pocket.
![HeartMate LVAD Shirt](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/IMG_0112-sm-300x300-Gravity_250x250.jpg?v=1720004000)
Perfect! Just need some fun colors, and I would buy these up ... a bright/royal blue, navy blue, gray, res, maroon, dark green, etc. Other colorways would be nice to introduce in the shirts as well, especially when these are the only options available on the market for the LVAD population that truly support the controller and battery weights. Works well with Heartmate3!!
![LVAD Tank Top for HeartMate](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/LVAD-HeartMate-Tank-Top-Gravity_250x250.png?v=1718868028)
They REALLY took care of me and got my dads Christmas present out to me just in time! They really went the extra mile for my family! My dad loved and lit up like a kid on Christmas!! THANK YOU ALL SO MUCH!!! ??
![LVAD Active Pack](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/New-The-Golfer-Vest_d08bee04-1bf9-4f62-a609-f23d6333e28f_250x250.png?v=1718450242)
Received the Brown plaid bag from a cousin. Must have used it 7 times, when a noticed that the strap was tearing away from the bag! Cannot have the bag fall from me, so put it away and now telling you how disappointed I am with your product especially for the price!
![LVAD Shoulder Bag - Limited Edition](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/Pink-Flowers_250x250.png?v=1720090001)
Is there any way to get this in white and all mesh upper? I already have one of these but it is very hot in the summer sun.
![LVAD ActiveLife Vest](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/New-Fishing-Vest_1_250x250.png?v=1718450324)
Hi! My husband just got the LVad and we are looking for a vest. The mens one looks a lot longer. Would he be able to wear the ladies version? He is 510.
![Mesh LVAD Vest](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/lmLVADVest_crop_250x250.jpg?v=1718450104)
My bag, plaid gold and brown was purchased from my cousin after my surgery....received it in March of this year. The strap , where the clasp is, has torn away from the bag.....not happy since it could have fallen off and caused major damage to me! How do I ask for a refund or another type of bag?
![LVAD Shoulder Bag - Limited Edition](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/Pink-Flowers_250x250.png?v=1720090001)
The best, most comfortable method I have found for wearing my equipment. Hard to tell you have batteries and controller in it when zipped, it also distributes weight well. Excellent costumer service as well!
![LVAD ActiveLife Vest](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/New-Fishing-Vest_1_250x250.png?v=1718450324)
I like to get this LVAD shirt for my brother who just had an Heartmate III implanted. Should the shirt be worn tight fitting or loose fit?
![HeartMate LVAD Shirt](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/IMG_0112-sm-300x300-Gravity_250x250.jpg?v=1720004000)
How can I clean this backpack? Is it ok to put in the washing machine?
![LVAD Back Pack](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/back-bag-e1513927131530-1-2_250x250.jpg?v=1718447179)
Great product. Holds comfortable to my frame and allows for free flowing movement.
![LVAD Active Pack](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/New-The-Golfer-Vest_d08bee04-1bf9-4f62-a609-f23d6333e28f_250x250.png?v=1718450242)
This product is a game changer when it comes to being able to move around freely and without worry! Its light and comfy and I highly recommend!
![LVAD Active Pack](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/New-The-Golfer-Vest_d08bee04-1bf9-4f62-a609-f23d6333e28f_250x250.png?v=1718450242)
Best product out there in this horrible situation, I have tried other amazon stuff for my active life style, to no avail, like the shooting jackets....puhhhh. From an LVAD wearer myself, this is the best you can get without having an LVAD at all. You can't see it from the front, and only a slight bulge in the back. I am very active as a Sr. Manufacturing Plant Engineer actively crawling around machines and this rarely ever causes me issues over the stuff the hospital gives you. Outside of work, woodworking, shooting guns, motorcycle riding, wife/girlfriend time!!!, you can't beat this breakthrough.
![LVAD Active Pack](https://cdn.shopify.com/s/files/1/0584/9428/7981/files/New-The-Golfer-Vest_d08bee04-1bf9-4f62-a609-f23d6333e28f_250x250.png?v=1718450242)