Returns and Exchanges
Wrong size?
At the LVAD Gear company the Health and wellbeing of our customers, associates, and our community is our top priority. Due to the current COVID-19 pandemic our product returns take about a week to process.
Most of our staff and all of our customers have compromised immune systems, so we are taking steps to eliminate your risk. You can feel confident in ordering from LVAD Gear knowing your product was manufactured and packaged in a method to ensure your safety.
Send an email to support@lvadgear.com and let us know what you’re sending back and what size you need. Send the one you have back, and as soon as we receive it, we will send the replacement out at no charge. You pay only the shipping to send it back to us.
All Other exchanges
Please email us at support@lvadgear.com and tell us what you want to accomplish. If there is an upcharge or refund due we will get it done promptly when we receive the product due back to us.
Returns
If you find the product just doesn’t work for you, please email us and tell us why so we can make improvements for the future. support@lvadgear.com. Package the product nicely and send it back.
When we receive your package, we will inspect it for damages. Damaged products will not be refunded.
You will be refunded the cost of your product plus the tax charged, less the cleaning fee. Freight is not refunded.
Contact Information
Let customers speak for us
from 169 reviewsVery comfortable. batteries fit well under the arms and controller is just as comfortable in the front.
Love this!!! In a world where everything is uncomfortable this really isn’t. A littl adjusting if I sit down but it’s the best Vad option out there imo.
Great fit , you will not know if it's on you it's,so light. All components fit nicely into their pockets
Because I have a lower back problem, I need to carry the weight on my shoulders
This bag works brilliantly for me.
Finally a 4xl. I love it. I have had them in the smaller sizes before and I would highly recommend them to anyone. Very durable and comfortable
I'm so happy,to have this new addition to my accessories. I cannot believe, how nice it feels. So safe. Thank you so much for designing this belt. Thank you LVAD Gear Team!
This is my second purchase of the item. The patient who is using wanted a second and third shirt because it is exactly what he needed to hold his device. A well designed shirt for sure.
My husband loves the white T-shirt.
This LVAD shoulder bad is extremely light weight comfortable and fashionable. I had received excellent compliments about this bag. I am ordering another one.
I’m very pleased with my purchases My husband saids it’s comfortable and helps conceal the equipment neatly under his clothing .
Fits great the design would be better if it had a open so the monitor could come through the inside side like the other design
They fit well and wash great they keep there shape
I have purchased a total of 3 from your company and I am very pleased with them. This shirt has given me a quality of life that I never expected.
I was depressed knowing that I had to carry a bag around all the time, but this shirt gave me the freedom that I needed.
Im happy, I am back to work and most of all, I'm able to wear all of my fashionable clothes without anyone even knowing that I am wearing a LVAD shirt.
It concealed under my clothes and it doesn't take away from wearing any of my fashion.
Im so happy 😊
The fit is perfect, is comfortable and holds the weight of the batteries and controller and good quality fabric.Thank you!